We provide complete solutions
Working primarily with the public and charitable sectors across the UK, HealthWeb Solutions is a one stop shop for all your public relations, communications, engagement, media and tech needs.
We are pleased to provide director level consultancy and senior counsel as well as interim freelance support, working with your existing teams. You can read more about our services below. Please feel free to contact us for an informal discussion about your requirements.
Technology
Whether you need a simple front page as a general point of contact, or a complex, content-rich Content Management System (CMS) website or intranet, we have the expertise to provide the right solution. We build all our websites with open source frameworks and tools, using ‘mobile first’ responsive design principles and coding to the latest accessibility guidelines, to ensure that your website content is available to all visitors.
We build all our websites with open source frameworks and tools, so that we are not locking you into proprietary systems – your data is yours, and you are free to do what you like with it.
We use ‘mobile first’, responsive and accessible design principles, to ensure that your websites are fully accessible from whatever device the visitor is using. You won’t see an ‘Accessibility Tools’ tab anywhere on our sites, because accessibility is built-in.
All websites built and hosted by us are automatically backed up every day, and security updates are regularly applied. In addition, we run regular security audits.
Our hosting is all UK-based, highly secure, GDPR-compliant, and able to be scaled up or down as necessary to accommodate large numbers of visitors.
Our next generation GP Portal encompasses all of these features, and is now available to all NHS Clinical Commissioning Groups (CCGs) and Integrated Care Systems (ICSs) as a SaaS (software as a service) offering, which can be licensed for use by CCGs and GPs across the UK. This next generation GP Portal builds on the existing functionality of our GP Portal developed for the NHS in Hampshire, the NHS West Hampshire GP Portal.
As with our websites, we can cater to virtually any size of organisation. We are able to create rich, engaging intranet environments to help your staff collaborate and share information and ideas.
Depending on the other systems in use, and their level of interoperability, we can usually provide custom integrations to bring more of your staff tools into one place.
Virtually any form of additional functionality can be added to our intranets, as we use extensible, open source tools.
We can also provide a single-data-store environment, so that your staff can manage an arbitrary number of websites and intranets from one consistent user interface – tailored to your needs.
We have extensive experience of building technological tools to integrate with practitioners in many types of clinical environment. We’ve dealt with many different use-cases – from automated medicine cabinets to clinical outcome monitoring.
As an example, our GP Portal Medicines functionality provides a complete replacement for outdated Formulary lists, as there is no longer a need to download and open spreadsheet files on a desktop computer. This makes information considerably easier for CCG Medicines Optimisation teams to manage, and allows the GPs who consume this information to view the latest version quickly from any device.
We can produce purely web-based tools, or we can design and build a suite of applications for a range of operating systems – again, using open source frameworks and tools.
Sometimes, a requirement is so specialised that it falls outside the usual categories. Feel free to contact us about your bespoke requirements, to leverage our extensive consultation and discovery experience.
Together, we can determine precisely which technologies are best suited for your specific use case, and create a detailed project roadmap to ensure your vision becomes a reality.
PR, Media & Strategy
HealthWeb Solutions provides a bespoke offering across public relations, communications, media and branding as well as senior counsel, strategy and transformation expertise, training and crisis management.
We provide high-level advice to in-house public relations teams or direct to the boards and CEOs, based on 20 years of experience in PR and public affairs at the most senior levels. This includes effective stakeholder engagement, government affairs, issues management and crisis communications.
We can develop an issues and crisis bible, which puts the roles and responsibilities of your team in the event of a PR issue or crisis, into one place. We can also help you immediately, should you or your organisation be experiencing a crisis right now. Our services are tailored to you. Our senior counsel service can be a one-off or an ongoing, bespoke service as part of our wider offering.
HealthWeb Solutions has experience devising and implementing transformation and strategy across the private, public and third sectors:
- Mergers and restructuring of public sector organisations, including internal communications and organisational development (OD)
- Review of staffing, structures and staffing
- Drafting of strategy documents and action plans
- Implementation of transformation programmes
- Communications and engagement strategies
- Stakeholder mapping
- Public affairs and political influencing
- Expertise in reorganisations, restructuring, strategic development, substantial service changes and consultation, with particular experience working across NHS Trusts, CCG mergers and in the development of ICSs.
- Planning and implementation of both local and national integrated campaigns
The workforce of any organisation is vital to delivering your aims and objectives and it is therefore essential that internal communications and organisational development (OD) are at the heart of any communications and engagement strategy.
Here at HealthWeb Solutions we specialise in helping clients embed and improve their internal communications and OD. From innovative solutions to better understand your staff and their perceived role, to devising strategy and implementing internal communications channels, we are pleased to offer a fully integrated solution:
- Digital solutions, intranets, and organisational social media
- Events, facilitation and staff development
- Involvement and engagement
- Organisational development, transformation and change management
- Strategies and plans for organisations big and small
HealthWeb Solutions have extensive experience in managing press and media, crisis communications and social media. Whether you require assistance with a crisis happening now, staffing support for implementing or improving your media team, or a written strategy for handling traditional and social media, HealthWeb Solutions are perfectly placed to work with your team.
We have worked with most major national newspapers, industry media, local press, television and radio broadcasters, social media and digital content. Our trainers can support you with media training, crisis and reputational communications and overall strategy and placement.
So many organisations fear the media and are unprepared for crisis events and reputation management. We can work with you to change that, ensuring that response strategies are in place, emergency and business continuity planning is up to scratch, senior staff are media trained and that the public, stakeholders and staff receive clear and consistent messages.
Your organisational brand and identity tells the world who you are and what you do. An effective branding and identity strategy can ensure that staff, stakeholders and the wider public feel recognition, stability and allegiance.
At HealthWeb Solutions we have worked with a number of organisations to ensure the development and implementation of a branding and identity strategy, both organisational and for specific campaigns and projects.
We have worked extensively with the NHS to ensure that healthcare commissioners and providers work effectively within the NHS branding and identity guidelines, whilst maintaining a strong and unique flavour, with universities on student targeted campaigns and with charities, defining their identity and recognition factor within their field of specialism, campaigning and fundraising.
We have specialist experience delivering c-suite media training sessions testing key message delivery, authenticity and body language. Our training combines interview technique best-practice with practical “live” on-camera sessions, using questions and scenarios which we will have agreed with you as the client before the training session.
Our trainers have experience working with company CEOs, senior politicians, public sector and higher education senior managers and with those new to roles which require public speaking, interview, media response and crisis management presentation skills.
Engagement
We pride ourselves on effective, inclusive and accessible engagement and bring an extensive history of success across employee engagement, community, stakeholder and specialist engagement, as well as large scale public consultations.
Public Consultations are required when a substantial change will affect the services offered to patients and users. HealthWeb Solutions directors are proud to have worked and advised on some of the UK’s most complex public consultation exercises. We have worked with NHS trusts, clinical commissioning groups (CCGs), GP practices, local authorities / councils and overview and scrutiny committees.
We are able to help you manage your pre-consultation engagement, the pre-consultation business case, the case for change, your political strategy, understanding of statutory obligations, advice on pre-election periods and restrictions, continuing engagement, data recording and monitoring, equality impact assessments, writing the consultation document, organising events, reporting, committee stages, implementation and much more.
Every situation is different and we would be pleased to discuss your requirements with you, based on the guidance and relevant law. Should specific legal advice be required we can direct you to the experienced law firms with whom we work, to ensure that you receive the necessary advice.
HealthWeb Solutions has experience devising and implementing transformation and strategy across the private, public and third sectors:
- Patient groups
- Local residents
- Carers
- General public
- PPGs
- Involvement groups
- Seldom Heard / Hard to Reach groups
- Faith groups
- Minority ethnic, disability, LGBT+ groups and more
- Community and voluntary sector organisations
We are pleased to offer different service options from director level consultancy to interim engagement staff embedded in your existing team, project/campaign-specific advice to technological solutions. All our work takes into account your statutory legal obligations as an organisation and ensures that you are able to monitor and evidence all the engagement work you carry out.
The workforce of any organisation is vital to delivering your aims and objectives and it is therefore essential that internal communications and organisational development (OD) are at the heart of any communications and engagement strategy.
Here at HealthWeb Solutions we specialise in helping clients embed and improve their internal communications and OD. From innovative solutions to better understand your staff and their perceived role, to devising strategy and implementing internal communications channels, we are pleased to offer a fully integrated solution:
- Digital solutions, intranets, and organisational social media
- Events, facilitation and staff development
- Involvement and engagement
- Organisational development, transformation and change management
- Strategies and plans for organisations big and small
There are often times when it is necessary to engage with clinicians, be that as part of internal communication with staff or to gather views on service changes, consultations, new systems, structures or reorganisations. At HealthWeb Solutions we are pleased to have worked with clinical staff and leaders at:
- GP practices
- Hospital trusts
- Mental health trusts
- Community trusts
- Clinical Commissioning Groups (CCGs)
- Primary Care Networks
- Accountable Care Systems
- STPs / ICSs
- Local Authority Public Health Departments
Across a wide range of projects including:
- Reorganisations and reconfigurations
- Service change
- Digital and technology
- Recruitment campaigns
- HR and OD initiatives
- Consultations
- Access to services
- New models of care
- Implementation of NHS plans
- and more…
Every organisation should be engaging with its staff on a continuous basis. HealthWeb Solutions can support you with staff engagement and organisational development.
Here at HealthWeb Solutions we specialise in helping clients embed and improve their internal communications and OD. From innovative solutions to better understand your staff and their perceived role, to devising strategy and implementing internal communications channels, we are pleased to offer a fully integrated solution:
- Digital solutions, intranets, and organisational social media
- Events, facilitation and staff development
- Involvement and engagement
- Organisational development, transformation and change management
- Strategies and plans for organisations big and small